Loopon has an extensive API and the most common use cases are to send guest data for Loopon to send a post-stay email/SMS and survey.
Access to Loopon API: https://api.loopon.com/public
Other ways to send out survey links
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Loopon URL for third party email system
It is possible to use the API to send guest data to Loopon to receive a survey link back. That link can then be used in a post-stay email from a third party system. When sending poststay guest data to Loopon, the API will automatically return the survey URL. -
"Magic link" in third party system
In some cases the third party email system does not support fetching links from Loopon and in these cases the third party system can create a link to the guest and when the link is clicked, the third party system populates a redirect to the Loopon survey. However this solution is not ideal since response rates and reminder emails will not work since Loopon will only receive information about who start a survey and the hotel will not get the complete overview of the responses. We advice against using this solution. -
Prepopulated survey link in third party system
It would be technically possible to send the Loopon survey link with additional data to Loopon "on click" by providing a pre-populated link in the email. We strongly advice against this since it will send personal in clear text through unencrypted channels as well as the risks of both link tampering and encoding problems occurring in email clients or by hackers.
Fetching data
Loopon API allows to fetch the results of survey data in a non processed form.